Shipping Policy 1. General Information - ASHOK EXPORT (“we”, “our”, “us”) ships women’s clothing worldwide, with a primary focus on customers in the United States. - All orders are processed and shipped from our facilities after successful payment confirmation. 2. Processing Time - Standard order processing time is 1–3 business days (Monday–Saturday, excluding public holidays in India). - During peak seasons, sales, or special promotions, processing times may be slightly longer. If there is any significant delay, we will notify you by email. 3. Shipping Methods & Delivery Time - We partner with trusted international and domestic courier services to ensure safe and timely delivery. - Estimated delivery time after dispatch: - USA: 7–14 business days - Rest of the world: 10–20 business days (may vary by country and local customs) - Delivery times are estimates only and may be affected by factors beyond our control (customs delays, local courier delays, weather, etc.). 4. Shipping Charges - Shipping fees are calculated at checkout based on your delivery address, order weight, and shipping method (if multiple options are available). - Any customs duties, import taxes, or local charges imposed by your country are the responsibility of the customer and are not included in our product or shipping prices. 5. Order Tracking - Once your order is shipped, you will receive a shipping confirmation email with a tracking number and tracking link (where available). - Tracking information may take up to 24–48 hours to update after dispatch. 6. Delivery Address - Please ensure that your shipping address, contact number, and postal code are accurate and complete when placing your order. - We are not responsible for delayed or lost deliveries caused by incorrect or incomplete addresses provided by the customer. 7. Failed Delivery / Returned to Sender - If a delivery attempt fails due to an incorrect address, unavailability of the recipient, or refusal to accept the package, the parcel may be returned to us. - In such cases, we can: - Reship the order to you (additional shipping charges may apply), or - Process a refund for the product cost only (original shipping charges are non-refundable), after deducting any return shipping or customs charges billed to us. 8. Customs, Duties & Taxes - International shipments may be subject to customs inspections, duties, VAT, and other taxes imposed by the destination country. - These charges, if any, are the responsibility of the customer and must be paid directly to the customs or local delivery partner. - ASHOK EXPORT is not liable for delays caused by customs procedures. 9. Damaged, Missing, or Wrong Items - We take great care in packing and shipping your order. If you receive a damaged, defective, missing, or incorrect item, please contact us within 3 days of delivery with your order number, photos of the product and packaging, and a brief description of the issue. - After reviewing your case, we may offer a replacement, store credit, or refund as per our Return & Refund Policy. 10. Order Changes & Cancellations - Order changes or cancellations are only possible before the order has been processed or shipped. - If you need to update your address or cancel your order, contact us as soon as possible with your order number. Once shipped, the order cannot be modified or cancelled. 11. Non-Deliverable Locations - In rare cases, our courier partners may not service certain locations. If your address is not serviceable, we will notify you and cancel and refund your order. 12. Contact Us - For any questions about shipping, tracking, or your order status, you can reach us at: - Email: [Insert Support Email] - Phone/WhatsApp: [Insert Contact Number] - Contact form: Available on our website’s Contact Us page This Shipping Policy is subject to change without prior notice. Please review this page periodically for updates. Last updated: [Insert Date]